Effective Date: 12 Aug 2026

At Elite Taxi Melbourne, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations, booking changes, no-shows, and refunds are handled.

1. Cancelling a Booking

Customers may request cancellation of a booking by contacting Elite Taxi Melbourne as soon as possible.

We recommend cancelling early so that we can make the vehicle available for other customers.

2. Cancellation Before Pickup

Bookings cancelled with reasonable notice may be cancelled without a cancellation fee, subject to the terms provided at the time of booking.

For certain bookings, including scheduled airport transfers, special events, large-group bookings, or bookings requiring dedicated vehicles, a cancellation fee may apply.

Any applicable cancellation fee will depend on the booking conditions communicated when the reservation was made.

3. Late Cancellation

A cancellation made shortly before the scheduled pickup time may be subject to a cancellation fee because the vehicle and driver may already have been allocated to the booking.

The applicable fee, if any, will depend on the type of booking and the circumstances of the cancellation.

4. No-Show Policy

A booking may be treated as a no-show if the passenger does not appear at the agreed pickup location within the applicable waiting period and cannot be contacted.

Where a booking is treated as a no-show, the full or partial fare may be charged depending on the booking conditions.

5. Airport Transfer Cancellations

Airport bookings may have specific cancellation requirements because vehicles and drivers are scheduled in advance.

If you need to cancel or change an airport transfer, please contact us as early as possible.

For flight delays or cancellations, customers should provide updated flight information where possible so that we can determine whether the booking can be adjusted.

6. Changing a Booking

Customers may request changes to their pickup time, location, destination, passenger details, or vehicle requirements.

Changes are subject to vehicle availability and may result in a fare adjustment.

7. Refunds

Where a refund is approved, it will generally be processed using the original payment method where practical.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

8. Non-Refundable Charges

Certain charges may not be refundable where they have already been incurred, including applicable waiting charges, parking charges, tolls, or other costs associated with the booking.

Any such charges will be handled in accordance with the booking terms and applicable law.

9. Driver or Company Cancellation

If Elite Taxi Melbourne needs to cancel a booking due to circumstances beyond our reasonable control, we will make reasonable efforts to notify the customer and, where possible, arrange an alternative service.

Where payment has already been made for a service that cannot be provided, any applicable refund will be assessed in accordance with the circumstances and applicable law.

10. Refund Eligibility

Refund requests will be considered based on:

• Booking details
• Cancellation time
• Type of service
• Payment status
• Whether the vehicle had already been dispatched
• Waiting time or other costs incurred
• Applicable booking terms
• Applicable Australian consumer laws

11. How to Request a Cancellation or Refund

To request a cancellation, booking change, or refund, contact:

 

Elite Taxi Melbourne
Phone: 1300836008
Email: book@elitetaximelbourne.com.au
Address: 16 Thurloo St Chadstone Vic 3148

Please provide your booking reference, passenger name, booking date, and reason for the request.

12. Consumer Rights

Nothing in this policy is intended to remove, restrict, or replace any rights or remedies available to consumers under applicable Australian law.

Elite Taxi Melbourne will handle cancellation and refund requests fairly and in accordance with applicable legal requirements.

13. Policy Updates

Elite Taxi Melbourne may update this Cancellation & Refund Policy from time to time. The latest version will be published on this page with the applicable effective date.