Effective Date: 12 Aug 2026

These Terms & Conditions apply to the use of the Elite Taxi Melbourne website and our taxi and transportation services. By making a booking or using our services, you agree to these terms.

1. Bookings

Bookings may be made through our website, by phone, or through other booking channels made available by Elite Taxi Melbourne.

Customers are responsible for providing accurate booking information, including:

• Passenger name
• Contact number
• Pickup location
• Destination
• Date and time
• Number of passengers
• Relevant luggage or special requirements

Incorrect or incomplete information may result in delays or difficulties with the booking.

2. Booking Confirmation

A booking is considered confirmed when Elite Taxi Melbourne has accepted the booking and provided confirmation through the available booking channel.

Customers should keep their booking confirmation details for reference.

3. Pickup and Waiting Time

Customers should be ready at the agreed pickup location and time.

For airport pickups, hotel pickups, and other scheduled services, reasonable waiting arrangements may apply depending on the circumstances. Additional waiting charges may apply where applicable and will be communicated where reasonably possible.

4. Fares and Payments

Taxi fares may depend on the route, distance, vehicle type, booking requirements, waiting time, tolls, parking, and other applicable charges.

Where a fixed fare has been quoted, the quoted fare may be subject to the conditions communicated at the time of booking.

Customers are responsible for paying the applicable fare and any authorised additional charges.

5. Airport Transfers

Customers should provide accurate flight information when requested.

Flight delays, cancellations, traffic conditions, road closures, weather, and other circumstances may affect pickup arrangements. We will make reasonable efforts to accommodate changes where possible.

6. Passenger Responsibilities

Passengers are expected to:

• Treat drivers respectfully
• Follow reasonable safety instructions
• Wear seat belts where required
• Avoid damaging the vehicle
• Not engage in threatening, abusive, or unsafe behaviour
• Keep personal belongings secure

Elite Taxi Melbourne may refuse or discontinue a journey where passenger behaviour creates a safety risk.

7. Luggage and Personal Belongings

Passengers are responsible for their personal belongings and luggage during the journey.

Elite Taxi Melbourne is not responsible for items left behind unless responsibility is established under applicable law. If you believe you have lost an item, contact us as soon as possible with your booking details.

8. Service Availability

We aim to provide reliable transportation services; however, service availability may be affected by traffic, vehicle availability, weather, road conditions, accidents, emergencies, mechanical issues, government restrictions, or other circumstances outside our reasonable control.

9. TAC, WorkSafe and NDIS-Related Bookings

Elite Taxi Melbourne may accept eligible TAC, WorkSafe, and NDIS-related transport bookings where applicable.

Customers are responsible for providing accurate information and ensuring that the requested transportation is approved or eligible under the relevant arrangement. Acceptance of a booking does not automatically guarantee payment by a third party.

10. Vehicle Type

We may provide different vehicle types depending on availability and the requirements stated at the time of booking. Where a specific vehicle type is requested, we will make reasonable efforts to provide it but cannot guarantee availability unless expressly confirmed.

11. Website Information

We make reasonable efforts to keep website information accurate and current. However, service information, availability, pricing, and other details may change without notice.

12. Limitation of Liability

To the extent permitted by applicable law, Elite Taxi Melbourne is not responsible for losses or delays resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or guarantees that cannot lawfully be excluded under applicable Australian consumer or other laws.

13. Changes to These Terms

Elite Taxi Melbourne may update these Terms & Conditions from time to time. Updated terms will be published on this page and will apply from the stated effective date.

14. Contact Us

For questions regarding these Terms & Conditions, please contact:

Elite Taxi Melbourne
Phone: 1300836008
Email: book@elitetaximelbourne.com.au
Address: 16 Thurloo St Chadstone Vic 3148

We are committed to handling your personal information responsibly and respectfully.