Effective Date: 12 Aug 2026

At Elite Taxi Melbourne, we respect your privacy and are committed to protecting the personal information you provide when using our website and taxi services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

1. Information We Collect

When you make a booking, contact us, or use our website, we may collect information such as:

• Full name
• Phone number
• Email address
• Pickup and drop-off addresses
• Booking date and time
• Passenger and travel details
• Payment and transaction information
• Information you provide when contacting our team
• Website usage and technical information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your personal information to:

• Process and manage taxi bookings
• Confirm your reservation
• Contact you regarding your booking
• Provide pickup and transportation services
• Respond to enquiries and customer requests
• Process payments
• Improve our website and services
• Maintain business and booking records
• Prevent fraud, misuse, or unauthorised activity
• Meet applicable legal and regulatory requirements

3. Sharing Your Information

Elite Taxi Melbourne does not sell or rent your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, process payments, manage bookings, or provide transportation services. We may also disclose information where required or permitted by law.

4. Payment Information

Where online payments are available, payment transactions may be processed through third-party payment providers. We do not unnecessarily retain complete payment card details on our website.

You should review the privacy policy of the relevant payment provider for information about how it handles payment data.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and improve the customer experience.

You can manage or disable cookies through your web browser. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. Customers should avoid sending sensitive information through unsecured communication channels.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and meet other legitimate business requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

8. Access and Correction

You may contact us to request access to personal information we hold about you or request correction of information that is inaccurate or incomplete, subject to applicable laws and reasonable verification requirements.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Elite Taxi Melbourne is not responsible for the privacy practices of external websites. We recommend reviewing their individual privacy policies before providing personal information.

10. Children

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements. The updated version will be published on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Elite Taxi Melbourne
Phone: 1300836008
Email: book@elitetaximelbourne.com.au
Address: 16 Thurloo St Chadstone Vic 3148

We are committed to handling your personal information responsibly and respectfully.